Shipping & delivery

Delivery destinations

We currently accept delivery orders within the United Arab Emirates. Shipping to other Gulf countries is not currently enabled. Its destinations, charges and conditions will be announced if introduced.

Charges and timing

Delivery within the UAE costs AED 25. This charge is shown with your order total before you confirm the purchase.

The usual estimate is one day to prepare your confirmed order once delivery details are complete, followed by one day for delivery after handover to the carrier. We work every day of the week.

This is an initial estimate and may vary with the address and delivery circumstances. If an issue affects the timing, we will let you know and explain the available options without limiting your rights in the event of delay. If you need your piece for a particular occasion, contact us before ordering to confirm whether we can meet that date.

Address and shipment enquiries

Provide a complete address, a valid contact number and an email address you can access. Check these details before confirming the order and contact us promptly if a correction is needed. Changes depend on the shipment stage.

After the shipment has actually been handed to the delivery carrier, we send a notification to the email address on the order, including a private link to its status page.

The order page displays the shipment information available. A tracking number and carrier link appear when supplied. Creating a shipping label alone does not mean that the carrier has received the parcel.

• How to track your order
• Contact us by email

Delay, damage or loss

If a shipment is late against an agreed date or does not arrive, contact us so we can investigate and address it. If packaging is damaged or a piece is incorrect or missing, keep the packaging where possible and explain the issue, with photographs if available. An unboxing video is not a condition for exercising your rights. We will follow up with the carrier; you are not required to resolve the matter with the carrier alone. Your rights to cancellation, replacement or a refund apply according to the circumstances and the law, as explained further in our exchange and return policy.

• Exchange and return policy

If delivery cannot be completed

If you cannot be reached or need to change the delivery time, contact us so we can arrange the next step with the carrier. We do not add undisclosed redelivery charges or charge you for an error by the store or carrier.

If you wish to cancel or return an order, we explain the shipment status and the appropriate next steps under our policies and your statutory rights.