BOUCHILINO · ABU DHABI
Shipping & delivery
From your selection to delivery, your order details remain clear.
Last updated: 5 September 2026
Delivery destinations
We currently accept delivery orders within the United Arab Emirates. Shipping to other Gulf countries is not currently enabled. Its destinations, charges and conditions will be announced if introduced.
Charges and timing
Available shipping charges for your address are displayed before purchase confirmation. Review the delivery option and any timing estimate shown at checkout. If no clear timing is displayed, or you need a piece for a specific date, contact us before payment to confirm whether delivery can meet that date. The website does not make a general promise of same-day delivery or a fixed delivery period for every address.
Address and shipment enquiries
Provide a complete address and valid contact number and review them before confirming your order. To correct an address or enquire about delivery, contact Bouchilino Customer Care with your order number. The ability to change details depends on the shipment’s stage. Do not share card security details or your account password in messages.
Delay, damage or loss
If a shipment is late against an agreed date or does not arrive, contact us so we can investigate and address it. If packaging is damaged or a piece is incorrect or missing, keep the packaging where possible and explain the issue, with photographs if available. An unboxing video is not a condition for exercising your rights. We will follow up with the carrier; you are not required to resolve the matter with the carrier alone. Your rights to cancellation, replacement or a refund apply according to the circumstances and the law, as explained further in our exchange and return policy.
Need a little guidance?
Contact us to clarify this policy or for help with your order.
Bouchilino servicebouchilino.store@gmail.com